Refund & Return Policy
At Luke's Dive Adventures, we want every piece of gear to follow you on dives for years. Here's exactly how returns work.
Return window: 30 days from the date you receive your order. Because items ship from our partner warehouses, the clock starts on the delivery day, not the order day.
Returnable: unused items in their original, resalable packaging; items damaged on arrival; items that don't match the description.
Not returnable: used, washed, or user-damaged items; custom-made items.
How to request a return:
- Email lukes.dive.adventures@gmail.com within 30 days of delivery, with your order number and a photo of the item (required for damaged items).
- We reply within 2 business days with next steps.
- Damaged or defective items: free replacement or full refund — no need to ship anything back.
- Other accepted returns: you ship the item back at your own expense, unless the error was ours.
Refunds: processed within 5–10 business days of receiving your return (or photo confirmation), to your original payment method.
Order cancellation: free within 12 hours of ordering, before your order ships. After that, please use the return process above.
Contact: lukes.dive.adventures@gmail.com — we reply within 2 business days.